Privacy Policy

1. Introduction

At Cypherus, accessible from cypherus.de, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Cypherus and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

2. Information We Collect

We only collect information that is necessary to provide you with our services, process payments, and secure our infrastructure, such as:

• Account information: When you register for an account, we may ask for your contact information, including items such as your name, company name, address, email address, and telephone number.
• Billing information: To process payments, we collect necessary billing details. Please note that your full payment card details or bank credentials are processed directly by our secure third-party payment processors (e.g., Stripe, PayPal) and are not stored on our servers.
• Technical/log data: Like most hosting providers, we automatically collect log files when you access our services. This information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks.
• User-generated data: This includes the data, files, and databases you host on our servers. We do not access or monitor this data unless required for technical support requested by you, or to investigate a violation of our Terms of Service.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our hosting services
• Process your transactions and prevent fraudulent sign-ups
• Improve, personalize, and expand our services
• Understand and analyze how you use our website
• Communicate with you for customer service and updates
• Send you automated system emails (invoices, service notices, support tickets)
• Detect and prevent network abuse, security threats, and illegal activities

4. Data Sharing and Third-Party Services

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers such as:

• Payment processors (Stripe, PayPal) for processing payments safely
• Domain registrars if you purchase a domain through us

We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

5. Data Security and Retention

We use industry-standard security measures (such as TLS encryption and firewalls) to protect your personal information from unauthorized access, loss, or alteration.

We retain your personal data only for as long as your account is active or as needed to provide you services. When a service is terminated, we securely delete all associated server data within the grace period specified in our Terms of Service.

6. Cookies and Web Beacons

Cypherus uses cookies to store information including visitors' preferences and the pages on the website that the visitor accessed. This information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights including the right to request copies of your personal data, correct inaccurate information, erase your personal data under certain conditions, restrict processing, and request data transfer.

To exercise any of these rights, please contact us at our support email listed below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@cypherus.de
Website: cypherus.de